Refund policy
30-day returns
You can return any unused item within 30 days of the delivery date for a refund.
Conditions
- The item must be unused, unwashed and in its original packaging.
- For hygiene reasons we cannot accept items that have been worn or washed, unless they arrived faulty.
- Return shipping is paid by the customer.
How to start a return
- Email support@bumpwell.store or use the contact page with your order number and the item you want to return.
- We reply with a link to our return form and the return address. Returns go directly to our fulfillment warehouse in Jinhua, Zhejiang, China, the same warehouse your order shipped from. Please do not send anything back before you receive the instructions.
- Ship the item with a tracked service, enter the tracking number in the return form and keep the receipt.
Because returns travel internationally, return shipping can take several weeks and its cost is paid by the customer. If your item arrived damaged, faulty or wrong, you do not need to send it back: see below.
Refunds
Once the return is delivered to the warehouse and checked, we refund the item price to your original payment method. Your bank or card issuer may take up to 10 business days to show the refund.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you, at no cost to you.
Wrong size
If the size is not right and the item is unused, return it under the conditions above and place a new order for the size you need. Check the size guide before ordering.
Cancellations
Contact us as soon as possible if you want to cancel. Orders that have not yet been dispatched can be cancelled and refunded in full.